Privacy Policy

This Policy explains how personal information is collected, used, and disclosed by Integrity Telehealth Partners, LLC (“Integrity Telehealth Partners”, “Integrity Telehealth” or “We”) and its subsidiaries and affiliated companies, including the schools, provider practices and other healthcare entities with which Integrity Telehealth Partners contracts in order to provide products and services to you. This privacy policy (“Policy”) applies to the websites and platform of Integrity Telehealth Partners, including www.integritytelehealth.com, and Integrity Telehealth Partners’ applications and other online services (collectively, “Services”). This Policy does not apply to websites, applications or services that display or link to different privacy statements.

By using the Integrity Telehealth platform, you agree to this Privacy Policy.

INFORMATION COLLECTED

We collect information about you in various ways when you use our Services. We collect personal information you provide to us. For example, we may collect a student’s or patient’s name, email address, postal address, phone number, fax number, demographics, and other information you provide us on our Services. We may also obtain information from other sources and combine that with information we collect on our Services.

When you visit our website, some information is automatically collected. For example, when you visit our website your computer’s operating system, Internet Protocol (IP) address, access times, browser type and language, and the website you visited before our site are logged automatically. We may also collect information about your usage and activity and information about your device, such as your device and operating system type, wireless carrier, and device IDs, on our mobile applications.

Cookies

We may automatically collect information using “cookies.” Cookies are small data files stored on your hard drive by aw. Among other things, cookies help us improve our Services and your experience. We use cookies to track traffic data, understand how visitors got to our site, see which areas and features are popular, and to count visits to our Services. We may also use Cookies to improve our marketing techniques.

Web Beacons

We may collect information using Web beacons. Web beacons are electronic images that may be used on our website or in our emails. We use Web beacons to deliver cookies, count visits, understand usage and campaign effectiveness and to tell if an email has been opened and acted upon.

USE OF INFORMATION WE COLLECT

We use personal information collected through our Services for purposes described in this Policy or disclosed to you on our Services or in connection with our services. For example, we may use your information to:

• Operate and improve our website, products, and services;
• Understand you and your preferences to enhance your experience and enjoyment using our website, products, and services;
• Connect you with a healthcare professional for consultation and treatment;
• Respond to your comments and questions and provide customer service;
• Provide and deliver products and services you request;
• Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
• Communicate with you about new products, upcoming events, and other news about products and services offered by Integrity Telehealth Partners and our selected partners;
• Link or combine it with other information we get from third parties to help understand your needs and provide you with better service;
• Resolve any disputed charges with banks and/or our payment processing partners; and
• Verify your identity and administer your account; and
• Protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

Integrity Telehealth Partners may store and process personal information in the United States and other countries. We use the personal information you provide us to operate the Service and to improve your experience.

SHARING OF PERSONAL INFORMATION

Our Services may allow you to connect and share your actions, content, and information on third party websites and services. Please be mindful of your own privacy needs as you choose whom to connect with and what to share and make public. We cannot control the privacy or security of information you choose to make public. We do not share your personal information with third parties other than as follows:

• with your consent, for example, when you agree to our sharing your information with other third parties;
• with third party vendors, consultants and other service providers who work for us and need access to your information to do that work;
• to (i) comply with laws or to respond to lawful requests and legal process, (ii) to protect the rights and property of Integrity Telehealth Partners, our agents, customers, and others including to enforce our agreements, policies, and terms of use or (iii) in an emergency to protect the personal safety of Integrity Telehealth Partners, its customers, or any person; and/or
• in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.

We may share aggregated or de-identified information that does not identify any individual about our users. We may disclose information to third parties who help provide the service to you (our clients, our server host, etc.) but we do not sell your information.

SECURITY OF PERSONAL INFORMATION

Integrity Telehealth Partners takes reasonable steps to help protect your student’s or patient’s personal information in an effort to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website.

NOTICE OF PRIVACY PRACTICES

Integrity Telehealth Partners strives to provide access to quality healthcare to students in need. Integrity Telehealth Partners’ online platform utilizes technology (e.g. picture sharing, telemedicine, etc.) adapted for the specific needs of healthcare. Integrity Telehealth Partners allows users of the Services (the “Users”) to share personal health information online. Integrity Telehealth Partners may also contract with or allow for use of the Services by certain healthcare providers or networks of health care providers (collectively, “providers”) to facilitate your use of the Services or to make Integrity Telehealth Partners’ Services available to Users who are patients of such providers. For the purposes of this Authorization, the terms “we” or “us” refers to Integrity Telehealth Partners and to any provider(s) or clients with which Integrity Telehealth Partners contracts for the provision of the Services.

USE AND DISCLOSURE OF YOUR HEALTH INFORMATION

As used in this Authorization, the term “health information” means all information, in any format including without limitation text, photos, and video, relating to your past, present, or future physical or mental health or condition; the provision of health care to your student or patient; or the past, present, or future payment for the provision of such health care. It includes such information regardless of whether it is or has been posted on the Services, was submitted by you or by other Users of the Services, was made available to us by providers or clients, or was posted on the Services by us, and regardless of whether it is subsequently removed from the Services.

Examples of “health information” may include, but are not limited to:

• Photographs of you and/or your skin that are intended to document the condition of your skin;
• Information about your medical or mental condition or illness, including diagnosis date, first symptom information and family history;
• Treatment regimens, including treatment start dates, stop dates, dosages and side effects;
• Symptoms experienced, including severity and duration;
• Health risk assessment scores or surveys;
• Medications prescribed and supplements taken;
• Communications between patients and providers;
• Lab tests or lab results;
• Genetic information, including information on genetic tests and test results, individual genes and/or entire genetic scans;
• Tests or test results for diseases or health conditions;
• Alcohol, drug or substance abuse information;
• Claims information relating to your health care coverage with a health insurer, including but not limited to, benefits paid; benefits denied; pre- service, concurrent and post service certification/utilization review decisions; and/or care management activities.

You hereby authorize us, and any third-party vendors acting on our behalf, to use or disclose all, or any part of, provided health information to the persons or entities identified below for the stated purposes:

• To providers in order to provide the Services to patients;
• To the extent that authorization is required by applicable law, to re-disclose your health information among ourselves, and to any third-party vendors acting on our behalf, for the purpose of providing the Services to you, your patients, providers and/or other Users;
• To the extent that authorization is required by applicable law, to use or disclose your health information to third parties in order to properly manage our business and/or to comply with our legal responsibilities (for example, to respond to a subpoena or similar legal process); when we believe in good faith that disclosure is necessary to protect our rights or to protect your safety or the safety of others; to investigate fraud; to respond to a governmental request for information; or in connection with a merger, acquisition or sale of all or a portion of Integrity Telehealth Partners’ assets;
• To the extent that authorization is required by applicable law, to market our products and services (and those of third parties) to you, though we will not disclose a patient’s health information in doing so. For example, we may allow third parties to choose the characteristics of users who will receive the communications, and we may use any attributes we have collected (including information you do not make available while using the Services) to select the appropriate audience for those communications.

In order to facilitate your use of the Services and to permit continued use of the Integrity Telehealth Partners platform independent of Integrity Telehealth Partners’ relationship with a provider, you authorize providers to disclose to Integrity Telehealth Partners all health information that the providers may have collected, generated, or received in connection with the Services or that Integrity Telehealth Partners may have collected on your behalf for purposes of providing the Services. You authorize Integrity Telehealth Partners to use and disclose such health information consistent with Integrity Telehealth Partners’ Terms of Service and Privacy Policy and this Authorization, as necessary in order to provide the Services for your use. You hereby acknowledge that health information disclosed pursuant to this Authorization may be subject to re-disclosure by the recipient and no longer protected by the privacy laws.

COMMUNICATION

In some cases, communications between you and Integrity Telehealth Partners may include health information in unencrypted forms (most notably email and text). You are authorizing Integrity Telehealth Partners to communicate with you using unencrypted mediums (like email and text) for some Protected Health Information (“PHI”) including, but not limited to the name of a patient or provider, dates of service and patient status.

With this authorization, you understand the following risks of communicating using unencrypted mediums:

• Email and texts can be forwarded, printed, intercepted, and stored by anyone with access to your email inbox or mobile phone.
• These mediums are convenient but are not appropriate for emergencies or time-sensitive information.
• Your employer(s) typically has the right to access any email received or sent by a person at work.
• Staff other than a healthcare provider may read and process email.
• Clinically relevant messages and responses will be documented and become part of your medical record at your Provider’s discretion.
• Integrity Telehealth Partners is not liable for information lost or misdirected due to technical errors or failures.

YOUR RIGHTS

We are required by law to make sure that PHI that identifies a student or patient is kept private, give you this Notice of our legal duties and privacy practices concerning such PHI, and follow the terms of this Notice currently in effect. Right To Inspect and To Receive Copies. You have the right to view and receive copies of the PHI used to make decisions about your student’s or patient’s care, provided you submit your request in writing to info@integritytelehealth.com.

Right To Amend. If you think the PHI that Integrity Telehealth Partners has about your student or patient is wrong or incomplete and you cannot edit it in your user account, you have the right to ask for an amendment to that record. To ask for a change to such record, you must make your request in writing, state a reason that supports your request, and submit it to customer service at info@integritytelehealth.com .

Integrity Telehealth Partners may also deny your request if you ask Integrity Telehealth Partners to amend information that:

• Integrity Telehealth Partners did not create, unless the person or entity that created the information is no longer available to make the amendment;
• is not part of the records used to make decisions about your student or patient;
• is not part of the information which you are permitted to inspect and to receive a copy; or
• is accurate and complete.

Right To an Accounting of Disclosures

You have the right to get a list of the disclosures Integrity Telehealth Partners has made of your student’s or patient’s PHI. This list will not include all disclosures that Integrity Telehealth Partners made. For example, this list will not include disclosures that Integrity Telehealth Partners made for treatment, payment or health care operations. It will not include disclosures you specifically approved. To ask for this list, send a message to info@integritytelehealth.com.

Right To Request Restrictions

You have the right to ask for a restriction or limitation on the PHI Integrity Telehealth Partners uses or disclosures for treatment, payment or health care operations. You also have the right to ask for a limit on the PHI that Integrity Telehealth Partners discloses with someone who is involved in your student’s or patient’s care or in the payment for such care. Such a person may be a family member or friend. Integrity Telehealth Partners is not required to comply with your request unless the information is needed to provide one with emergency treatment or if otherwise required by law. If Integrity Telehealth Partners does agree, we will fulfill your request. To ask for restrictions, please send an email to info@integritytelehealth.com. You must tell us:

• What information you want to limit,
• How you want us to limit the information, and
• To whom you want the limits to apply.

Right To Request Confidential Communications

You have the right to request confidential communications of PHI or medical matters. You may request that Integrity Telehealth Partners communicate with you through alternate means or at an alternate location. You must make your request in writing on a form that will be provided to you upon request. Integrity Telehealth Partners will fulfill all reasonable requests.

Right To a Paper Copy of This Notice

You may ask Integrity Telehealth Partners to give you a written copy of this Notice at any time. Even if you have agreed to get this Notice electronically, you still have a right to a paper copy of this Notice.

COMPLAINTS

If you think your student’s or patient’s privacy rights have been violated, you may file a complaint in writing at the address listed below. You may also file a complaint with the Secretary of the Department of Health and Human Services. You may file a complaint with the pharmacy or laboratory. Contact the pharmacy or laboratory directly with such a complaint. You will not be penalized for filing a complaint. You may also contact us for further information about your privacy rights by emailing us at info@integritytelehealth.com.

CHANGES TO THIS POLICY

Integrity Telehealth Partners may change this Policy from time to time. If we make any changes to this Policy, we will change the Revision date below.

QUESTIONS

If you have any questions about this Policy, please contact us at info@integritytelehealth.com or write to us:

Integrity Telehealth Partners
7740 River Bend Way
Nashville, TN 37221

Rev. 2024-10-06